Customer Support

We’re constantly refining the app to ensure the best user experience. Please let us know if you experience any issues via email: support@loremipsumcorp.com

Seasonize can be easily installed via Shopify App Market.
* Go to our app’s link: https://apps.shopify.com/seasonize
* Click “Add app” button (you might be asked to login if you have not logged in to your Shopify account yet)
* You’ll be directed to your store > Click “Install app” button.
* Done.

After successfully installing Seasonize, it will appear in your app list in Shopify admin.

No coding require.

1. The app doesn't use any BLOCK which you need to activate manually.

2. For configuring the app or effects use only the app UI.

3. The app automatically injects "JavaScript" into your theme "</head>" tag which is automatically removed after uninstalling the app.

The effect is not activated.

By default, when you successfully create an effect, it is not activated. Please click on the toggle button to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

You set some display configuration

Effect might not show up because you have set some advanced configurations that hides the effect in some specific cases, such as: only display on some pages, only show on desktop/mobile, country filter, source filter, schedule display.
Please re-check the effect configuration to see whether there are some limiting options enabled.

You use more than one app to create a effect

There might be a conflict between apps with the same function.
So if you are using different apps to create multiple effects, we recommend using only one at a time.

Others

If you have checked all the above causes and tried all solutions, but Effect is still not showing up on your store; you can reach out to our support team at support@loremipsumcorp.com. We will answer your ticket as soon as possible.

Seasonize uses Shopify's ScriptTag to integrate the JavaScript into your storefront. The app does not create or edit any liquid or script in your store. After Uninstalling Seasonize, the ScriptTag will be automatically removed from the storefront.
Seasonize stores all your uploaded images into your store theme assets folder. This means, when you change your store theme, you will need to re-upload the images.
NOTE: Please don't delete the images from assets folder starting from meef_ while using our app.
You can access Seasonize anytime via your Shopify Admin:

* Login to your Shopify admin dashboard (https://yourstore.myshopify.com/admin/)

* Click on Apps (https://yourstore.myshopify.com/admin/apps)

* Click on Seasonize

* You’ll be navigated to the Seasonize Dashboard without having to login.

Good question! Remove Seasonize from your app list on Shopify Admin panel any time before the 2 days are up to avoid starting a monthly subscription.
To completely remove Seasonize app from your store, please follow these steps:

1. Visit your Shopify admin page -> Apps page and delete the Seasonize app there.

2. If you completed the steps to increase your app's loading speed, then also delete the integrated JAVASCRIPT which may still be in your "Layout/theme.liquid" file before the "</head>" tag.